Data Collection
What data do we collect?
SPDY PARCEL collects the following types of personal data:
- User Information: Name, email address, phone number, and delivery address.
- Transaction Data: Top-up amounts, payment details (processed securely by third-party payment providers).
- Shipping Information: Parcel dimensions, recipient details, and tracking data.
- Technical Data: IP address, browser type, and device information.
How do we collect your data?
- When you register an account on SPDY PARCEL.
- When you book a shipment or top up your SPDY Wallet.
- When you contact customer support or use the live chat feature.
- When you visit our website (cookies and tracking tools may be used).
How We Use Your Data
SPDY PARCEL uses collected data to:
- Process and manage parcel bookings and deliveries.
- Provide customer support and dispute resolution.
- Improve platform security and prevent fraud.
- Enhance user experience and personalize marketing offers (with user consent).
SPDY PARCEL does not sell or rent your data to third parties
Data Sharing & Third-Party Services
SPDY PARCEL shares data only when necessary:
- With courier partners for shipment processing.
- With payment providers for secure transaction processing.
- With law enforcement if required by legal obligations.
SPDY PARCEL ensures that third-party partners comply with data protection laws and do not misuse user information.
Data Protection & Security Measures
How do we protect your data?
- Encryption & Secure Payment Processing: All transactions are encrypted.
- Access Controls: Only authorized personnel can access your data.
- Fraud Prevention: Active monitoring for suspicious activity.
User Responsibilities:
- Users must keep their account credentials secure.
- SPDY PARCEL is not responsible for data breaches caused by weak passwords or user negligence.
Data Retention & Deletion Requests
How long do we store your data?
- SPDY PARCEL retains user data for up to 2 years after account inactivity.
- After this period, data is permanently deleted unless required by law.
How can you request data deletion?
- Users can request account deletion by contacting SPDY PARCEL Customer Support.
- Once deleted, the account and all related data cannot be recovered.
Cookies & Tracking Technologies
What are cookies?
- Cookies are small files stored on your browser to enhance website functionality.
How do we use cookies?
- Essential Cookies: Required for platform functionality.
- Analytics Cookies: Used to track website performance.
- Marketing Cookies: Used for personalized advertising (only with user consent).
Can I disable cookies?
- Yes, users can manage cookie preferences in browser settings.
- Disabling essential cookies may affect website functionality.
User Rights & Data Control
What rights do users have?
- Right to Access: Users can request a copy of their stored data.
- Right to Correction: Users can update their account details anytime.
- Right to Erasure: Users can request deletion of their data.
How to exercise your rights?
- Contact SPDY PARCEL Customer Support via email or live chat to submit a request.
- Requests will be processed within 14 business days.
Compliance with PDPA (Malaysia)
SPDY PARCEL fully complies with the Personal Data Protection Act (PDPA) 2010 of Malaysia.
If you have concerns about data handling, you may file a complaint with:
- SPDY PARCEL Customer Support
- Relevant regulatory authorities in Malaysia
Updates to Privacy Policy
SPDY PARCEL reserves the right to update this Privacy Policy when necessary。
Users will be notified of significant changes via email or in-app notifications.
Contact Information
For privacy-related inquiries, contact:
- Email: help@spdyparcel.com
- Live Chat: Available on our website
Data Breach Notification
What happens in case of a data breach?
- SPDY PARCEL will notify affected users within 72 hours of detecting the breach.
- We will work with authorities and cybersecurity experts to resolve the issue.
User Responsibilities in Case of a Data Breach
- Users should immediately change their password.
- Report suspicious activity to SPDY PARCEL Customer Support.
Third-Party Integrations & External Links
SPDY PARCEL may integrate with third-party services (e.g., payment gateways, courier tracking systems).
Clicking an external link (e.g., courier partner website) means SPDY PARCEL is not responsible for how those websites handle your data.
Users should review third-party privacy policies before sharing personal data.
Children’s Privacy & Age Restrictions
SPDY PARCEL is not intended for users under 18 years old.
We do not knowingly collect data from minors.
If a minors data is found on our platform, it will be deleted immediately.
Data Transfers & International Storage
SPDY PARCEL primarily stores user data in Malaysia, but some third-party services may store data internationally
If data is transferred internationally, SPDY PARCEL ensures:
- Compliance with international data protection laws.
- Secure encryption and restricted access
Opt-Out & Marketing Preferences
How can users opt out of marketing communications?
- Users can unsubscribe from promotional emails via “Manage Preferences” in their SPDY PARCEL account.
- SPDY PARCEL will never sell user contact details for advertising.
Will SPDY PARCEL still send essential service emails?
- Yes, users cannot opt out of essential service notifications such as:
- Account security alerts.
- Booking confirmations & shipment tracking updates.
- Policy updates.
AI & Automated Decision-Making
SPDY PARCEL may use AI-powered fraud detection tools.
No fully automated decisions affecting users will be made without human review.
Users can appeal any automated decision by contacting SPDY PARCEL Customer Support.
Legal Requests & Government Data Disclosure
SPDY PARCEL does not share user data with authorities unless legally required.
Users will be notified if their data is requested unless prohibited by law.
Updates & Version History
SPDY PARCEL updates its Privacy Policy based on:
- New legal requirements.
- New platform features or security measures.
Users can review past versions in the “Legal & Policies” section of their SPDY PARCEL account.
Final Notes
This Privacy Policy ensures transparency in how SPDY PARCEL collects, uses, and protects user data.
For further inquiries, contact:
Email: help@spdyparcel.com
Live Chat: Available on our website