Terms and Conditions

Introduction

• SPDY PARCEL is an online parcel booking platform that provides users access to multiple courier services at competitive rates.
•  By using SPDY PARCEL, you agree to the following Terms & Conditions. If you do not accept these terms, you should refrain from using our services.
•  SPDY PARCEL acts as an intermediary between users and courier partners and does not directly handle parcel delivery.

Account Registration & User Responsibilities

• Users must create an account to access SPDY PARCEL services
• Users are responsible for providing accurate personal information and maintaining account security.
• SPDY PARCEL reserves the right to suspend or terminate accounts that engage in fraudulent activities, misuse of the platform, or violations of these Terms & Conditions.

SPDY Credit, Top-Up & Expiry Policy

• SPDY PARCEL operates on a prepaid credit system where users must add funds before booking shipments.
• Top-Up Expiry Policy:
  • Top-ups expire after 90 days or 180 days depending on the purchased package if unused
  • Expired balances cannot be reinstated.
• Refund Policy:
  •  Top-ups are non-refundable except in cases of system errors.
  • Refunds, if approved, will be processed within 14 working days.

Shipping Fees & Pricing Structure

• Shipping fees are determined based on:
  • Actual weight or volumetric weight, whichever is higher.
  •  Destination, parcel dimensions, and selected courier service.
• Volumetric Weight Formula: (Height (cm) x Width (cm) x Length (cm)) / 6000
• SPDY PARCEL reserves the right to modify rates based on courier changes without prior notice.

Parcel Booking, Drop-Off & Pickup Policies

• Users must enter accurate parcel dimensions and weight when booking. 
• Available shipping options: –
  • Drop-Off: Users can drop parcels at the designated courier hub.
  • Pickup: Pickup services are available with certain couriers and may incur additional fees. 
• Returned Parcels: – If a parcel is returned due to incorrect addresses or failed delivery attempts, additional return charges may apply. 

Parcel Weight Re-Measurement & Adjustments

• All parcels are subject to re-measurement by the courier at sorting hubs.
• If the actual weight is higher than the declared weight, additional charges will be deducted from the SPDY Credit.
• Disputes for weight adjustments must be submitted within 48 hours, along with supporting evidence.

Prohibited & Restricted Shipments

• Users must comply with courier and legal restrictions on prohibited items, including:
  • Flammable, hazardous, or illegal substances. 
  • Weapons, ammunition, explosives. 
  • Perishable goods without proper packaging. 
• SPDY PARCEL is not responsible for parcels seized due to prohibited content. 

Delivery Timeline & Courier Liability

• Estimated delivery times are provided by the courier and are not guaranteed.
• Delays may occur due to customs clearance, weather conditions, or other operational disruptions.
• SPDY PARCEL is not liable for parcel loss or delivery delays after the parcel is handed over the courier.

Dispute Resolution & Claims Process

• SPDY PARCEL assists in parcel loss and damage claims, but final decisions rest with the courier. 
• Users must submit claims within 7 days after delivery failure. 

Service Suspension & Modifications

• SPDY PARCEL reserves the right to modify, suspend, or terminate services without prior notice.

Limitation of Liability

SPDY PARCEL is not liable for: 

• Indirect or consequential damages arising from parcel loss or delays. 
• Financial loss due to misdeclared parcels or incorrect delivery addresses. 
• Errors in courier tracking updates or system outages. 
  
  
• Users acknowledge that SPDY PARCEL serves only as an intermediary and final responsibility lies with the selected courier service.

Insurance & High-Value Shipments

• SPDY PARCEL does not provide automatic insurance for parcels.
• Users are responsible for purchasing insurance directly from the courier if needed.
• SPDY PARCEL is not liable for:
  • Lost or damaged items beyond the compensation policy of the courier.
  • Shipping of valuable goods (e.g., electronics, jewelry, or luxury items) without declared insurance.

Fraud Prevention & Security Measures

SPDY PARCEL reserves the right to suspend accounts involved in:

• Multiple fraudulent claims. 
• Suspicious or high-risk transactions. 
• Unauthorized use of SPDY PARCELs platform (e.g., automation scripts, bulk account creation).

Force Majeure

SPDY PARCEL is not liable for service disruptions due to events beyond its control, including:

• Natural disasters (floods, earthquakes, pandemics). 
• Government regulations, strikes, or trade restrictions. 
• Courier company shutdowns or system failures.

 In such cases, refunds or claims may be subject to courier policies and not SPDY PARCEL.

Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of Malaysia. 
• In case of legal disputes, they will be resolved under the jurisdiction of Malaysian courts.

Referral Scheme and Reward Points

• The Company reserves the right, at its sole discretion, to modify, suspend, or terminate the referral scheme and the reward points program, including its terms, conditions, and commission structure, at any time and without prior notice.

Final Notes

These Terms & Conditions govern the use of SPDY PARCEL services. By continuing to use SPDY PARCEL, you agree to comply with these terms.

For further inquiries, contact:
Email: help@spdyparcel.com
Live Chat: Available on our website